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Effective Date: July 22, 2025

MELBA Community Service is committed to protecting the privacy of our website visitors, program participants, donors, and volunteers. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website, sign up for programs, make a donation, volunteer, or communicate with us. This may include:

• Contact Information: Name, email address, phone number, mailing address.
• Demographic Information: Age, gender, ethnicity (for program eligibility and reporting purposes, always with consent).
• Program-Related Information: Academic history, career interests, family background (as necessary for program participation).
• Donation Information: Payment details (processed securely by third-party processors), donation history.
• Volunteer Information: Skills, availability, background check information (as required).
• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on site, referring URLs (collected via analytics tools like Google Analytics). This information is generally aggregated and anonymized.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our programs and services.
• To process donations and send receipts.
• To communicate with you about your involvement, our programs, events, and news.
• To personalize your experience on our website.
• To analyze website usage and improve our content and functionality.
• To comply with legal obligations and protect our rights.
• For internal record-keeping and administrative purposes.

3. How We Share Your Information

Melba will not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:

• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, email marketing services, CRM systems). These parties are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to Melba.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Aggregated/Anonymized Data: We may share aggregated or anonymized data that does not personally identify you with partners, researchers, or the public for reporting and analytical purposes.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include using secure servers, encryption, and restricting access to personal information to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections to be made.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations.

To exercise any of these rights, please contact us at contact@melbacommunityservice.org.

6. Children's Privacy

Our services are open to individuals of all ages seeking support in education, employment, and personal growth. For individuals under the age of 13, we comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email:contact@melbacommunityservice.org
Address: 7631 Rainier Ave S Seattle, WA 98118

Effective Date: July 22, 2025

Welcome to Melba Community Service. These Terms of Service ("Terms") govern your use of our website, programs, and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Acceptance of Terms

By using Melba's website and services, you affirm that you are at least 12 years old. If you are under 18, you represent that you have obtained parental or guardian consent to use our services and agree to these Terms. ur programs are designed for anyone seeking guidance, support, and opportunities to grow academically, professionally, and personally.

2. Our Services

Melba provides educational support, career development, and community engagement programs for youth and young adults. Our services include, but are not limited to, tutoring, mentorship, workshops, internships, and events. We reserve the right to modify or discontinue any service or program at any time without notice.

3. User Conduct

When using our website and participating in our programs, you agree to:

• Use our services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of Melba.
• Provide accurate, current, and complete information when registering for programs, making donations, or interacting with us.
• Treat all Melba staff, volunteers, and other participants with respect and courtesy.
• Refrain from engaging in any activity that could harm, disable, overburden, or impair our website or services.
• Not upload or transmit any material that is offensive, defamatory, obscene, or otherwise objectionable.

4. Intellectual Property

All content on the Melba website, including text, graphics, logos, images, videos, and software, is the property of Melba or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

5. Donations

Donations made to Melba are greatly appreciated and are used to support our mission. All donations are non-refundable. We use secure third-party payment processors for all transactions, and we do not store your full payment card details.

6. Links to Third-Party Websites

Our website may contain links to third-party websites that are not owned or controlled by Melba. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

7. Disclaimer of Warranties

The Melba website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Melba does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

In no event shall Melba, its directors, employees, or volunteers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website and services; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Indemnification

You agree to indemnify and hold harmless Melba, its affiliates, directors, employees, and volunteers from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of the website or services, your violation of these Terms, or your infringement of any intellectual property or other right of any person or entity.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

11. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website and services after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email:contact@melbacommunityservice.org
Address: 7631 Rainier Ave S Seattle, WA 98118